St. Anthony’s Nursing and Rehab (“St. Anthony’s,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact our facility, or use our online services.

By using our website, you acknowledge this Privacy Policy. Where required by law, we will obtain your consent before collecting or processing your personal information.

1. Information We Collect

We may collect the following categories of information:

Personal Information You Provide

When you complete a contact form, request information, inquire about our services, or communicate with us, we may collect:

• First and last name
• Email address
• Telephone or mobile phone number
• Subject and contents of your message
• Information about your inquiry or interest in our services
• Any other information you voluntarily provide

Please do not submit sensitive medical information through a general website contact form.

Health-Related Information

If you or an authorized representative provides health-related information in connection with our care services, we may handle that information in accordance with applicable healthcare privacy laws and our separate privacy practices.

Information protected under the Health Insurance Portability and Accountability Act (HIPAA), where applicable, is subject to the relevant HIPAA requirements and our Notice of Privacy Practices. This website Privacy Policy does not replace that notice.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Date and time of your visit
• Website usage and interaction information

We use this information to understand website performance, maintain security, and improve the user experience.

2. How We Use Your Information

We may use collected information to:

• Respond to questions and requests submitted through our website.
• Provide information about our nursing, rehabilitation, therapy, and long-term care services.
• Coordinate inquiries regarding admissions or facility visits.
• Communicate with you about your request.
• Send non-marketing text messages to individuals who have opted in through our contact form.
• Operate, maintain, and improve our website.
• Analyze website traffic and user engagement.
• Detect, prevent, and investigate fraud, security incidents, or misuse.
• Comply with applicable legal and regulatory obligations.

We will use personal information only for purposes permitted by applicable law.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve functionality and understand how visitors interact with our website.

These technologies may help us:

• Remember certain website preferences.
• Measure website traffic and performance.
• Understand which pages visitors use most frequently.
• Evaluate the effectiveness of marketing campaigns.
• Improve website functionality and user experience.

We may use third-party analytics or advertising services, such as Google Analytics or advertising platforms, if configured on our website.

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

4. Text Messages and SMS Communications

St. Anthony’s Rehabilitation and Nursing Center (“St. Anthony’s”) offers a non-marketing text message program, “Care Update Notifications,” for residents’ family members and designated contacts.

Information we collect. If you provide your mobile phone number and check the SMS consent box on our contact form, we collect your mobile number, your name, and a record of your consent (date, time, and the web page where you opted in).

How we use it. We use this information only to send you non-marketing text messages, such as notices that a care update is available, requests to contact the care team, and facility notices. Text messages do not contain detailed medical information. Please call us at 309-788-7631 for clinical details.

No sharing for marketing. We do not sell, rent, or share mobile phone numbers or SMS opt-in data and consent records with third parties or affiliates for their own marketing or promotional purposes. Mobile information is never shared with third parties for marketing purposes.

Service providers. We may share your mobile number with service providers, such as our messaging platform, only to deliver messages on our behalf. They may not use it for any other purpose.

Your choices.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to opt out. You will receive one confirmation message and no further texts.
• Reply HELP for help, or contact us at 309-788-7631 or info@sanrc.com.
• Consent to receive text messages is not a condition of admission, care, or any other service.

Retention. We keep opt-in and opt-out records for as long as needed to demonstrate compliance with applicable law.

5. How We Share Your Information

We do not sell your personal information for money. We may disclose information in the following circumstances:

Service Providers

We may share information with trusted service providers that help us operate our website, manage communications, analyze website performance, maintain security, or provide other necessary services.

Healthcare Operations and Care Coordination

Where applicable and legally permitted, information may be shared with healthcare professionals, service providers, or other parties involved in providing or coordinating care.

Legal and Regulatory Requirements

We may disclose information when required by law, regulation, court order, or lawful governmental request, or when disclosure is necessary to protect the rights, safety, and security of our residents, visitors, staff, or facility.

Business Transfers

Information may be transferred as part of a merger, restructuring, acquisition, or other business transaction, subject to applicable legal requirements.

With Your Consent

We may disclose information for other purposes when you have provided the required consent or authorization.

6. Healthcare Privacy and HIPAA

St. Anthony’s recognizes the importance of protecting the privacy and confidentiality of resident and patient information.

Where St. Anthony’s is subject to HIPAA, protected health information will be handled in accordance with applicable federal and state requirements, including relevant safeguards, permitted uses and disclosures, and individual privacy rights.

Information submitted through the public website may not be protected in the same manner as information submitted through an approved healthcare communication channel. Please contact our facility directly for guidance before sending confidential medical information electronically.

For information about how protected health information is used and disclosed in connection with care, please refer to our separate Notice of Privacy Practices, where applicable.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, respond to inquiries, maintain appropriate records, resolve disputes, and comply with legal, regulatory, and contractual obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

Healthcare records, where applicable, are retained in accordance with relevant healthcare recordkeeping requirements and our organizational policies.

When information is no longer required, we will take reasonable steps to delete it, securely dispose of it, or de-identify it, subject to applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through our website.

Please avoid submitting confidential medical information or other sensitive personal information through general website forms unless the communication channel is specifically intended for that purpose.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain information, subject to legal exceptions.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Exercise applicable rights relating to the processing of your personal information.
• Submit a privacy-related question or complaint.

To exercise an applicable right, contact us using the details in the Contact Us section. We may need to verify your identity before responding.

Requests concerning protected health information may be subject to separate procedures and requirements under applicable healthcare privacy laws.

10. Children’s Privacy

Our website is intended primarily for adults seeking information about our services. We do not knowingly collect personal information directly from children through our website without appropriate authorization where required by law.

If you believe a child has submitted personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. These websites operate independently and may have their own privacy policies and practices.

We are not responsible for the privacy, security, or content of third-party websites. We encourage you to review their privacy policies before submitting personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technology, or legal requirements.

Any revised policy will be published on this page with an updated Effective Date. Your continued use of the website after an update does not override any consent or authorization required by applicable law.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

St. Anthony’s Nursing and Rehab

Address: 767 30th St, Rock Island, IL 61201, USA Phone: 309-788-7631 Email: info@sanrc.com Website: https://sanrc.com/

We will review privacy inquiries and respond in accordance with applicable requirements.